Your privacy is our priority. Find out exactly how Koin55 collects, uses and protects your personal information as a member of our platform in Malaysia.
Six core principles that form the foundation of Koin55's Privacy Policy — designed specifically to protect every member in Malaysia.
This Privacy Policy document sets out transparently how Koin55 collect, store, process and protect your personal information. We believe transparency is the foundation of trust, and your trust is our most valuable asset.
Koin55 ("we", "platform", "Koin55") is an online betting and casino platform operating for users in Malaysia. We understand that the privacy of your personal data is a serious matter, and we take this responsibility with full commitment.
This Privacy Policy describes the practices of Koin55 regarding the collection, use, disclosure and protection of your personal information when you use our platform — whether via our website, mobile app or any other service channel. This policy applies to all registered members and visitors of the Koin55 in Malaysia.
By registering an account or using the services of Koin55, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.
Koin55 collects various categories of personal information to ensure our platform operates securely, efficiently and in compliance with Malaysian legal requirements. The following are the types of information we collect:
| Information Categories | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, mailing address | Account communications, transaction notifications |
| Financial Information | Bank account numbers, digital wallets (Touch 'n Go, GrabPay), transaction records | Processing deposits & withdrawals |
| Supporting Documents | Copy of MyKad, bank statements, utility bills | Account verification, AML compliance |
| Account Information | Username, password (encrypted), account settings | Account management, login security |
When you use the platform Koin55, our system automatically records the following technical information:
Koin55 never stores your PIN, online banking passwords or credit/debit card details directly. All financial transactions are processed through secure payment channels that comply with PCI-DSS security standards.
All information collected by Koin55 used only for legitimate, clearly stated purposes. We will not use your personal data for any other purpose without your prior consent.
Koin55 processes your personal data on the basis of: (1) fulfilment of the service contract between you and us; (2) compliance with legal obligations under Malaysia's Personal Data Protection Act 2010 (PDPA); (3) legitimate interests in operating a secure business; and (4) your freely given consent.
Koin55 does not sell, rent or disclose your personal information to third parties for their own commercial purposes. However, there are limited circumstances where we may need to share your data with the following parties:
We work with trusted service providers to support the day-to-day operations of the platform Koin55. This includes:
All third-party service providers working with Koin55 are required to sign strict data processing agreements and may only use your data for purposes we have specified.
Koin55 may be required to disclose your personal information to the relevant authorities when mandated by Malaysian law, including:
Koin55 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or inadvertent disclosure.
In the event of a data breach affecting your personal information, Koin55 will notify you within 72 hours of becoming aware of an incident, in line with data protection best practices. Notifications will be sent to your registered email address and posted on the in-platform notice board.
Platform Koin55 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and analyse usage patterns. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform Koin55 and your gaming experience.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by Koin55:
To exercise any of the above rights, please contact the data protection team at Koin55 via email at support@koin55.my, stating the right you wish to exercise and your account details. We will process your request within two business days and provide a full response within 14 calendar days.
Koin55 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with Malaysian legal requirements. The following are our data retention guidelines:
Once your personal data is no longer required and the statutory retention period has lapsed, Koin55 will ensure that such data is securely deleted or anonymised using industry-recognised methods.
Platform Koin55 is intended solely for individuals aged 18 and above only. We do not knowingly collect personal information from individuals under the age of 18.
Should we discover that we have collected personal information from a minor without proper age verification, we will immediately take the following steps:
Parents or guardians who discover that their child or ward has registered an account on Koin55 without authorisation are encouraged to contact us immediately at support@koin55.my.
Koin55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or service improvements. Any material changes to this Privacy Policy will be communicated to you via:
Continued use of the platform Koin55 after the date a change takes effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy terms.
If you have any questions, concerns or complaints regarding the Privacy Policy Koin55 or how we handle your personal data, please contact our Data Protection Officer through the following channels:
Support team Koin55 operates 24 hours a day, 7 days a week and will endeavour to respond to all privacy-related enquiries within one business day. For formal complaints requiring in-depth investigation, we commit to providing a full response within 14 calendar days.
Register a free Koin55 account today and enjoy over 1,000 live casino games, slots, baccarat and Sports Betting. Deposit from as little as RM 10 via Touch 'n Go, DuitNow or Maybank2u.
Betting carries financial risk. Please play responsibly and only use money you can afford to lose. If you need help with problem gambling, visit Responsible Gaming page or contact the Koin55 support team at any time.